Groups & Events Coordinator

Are you passionate about hospitality, events, and delivering exceptional customer experiences? Our client is looking for a dynamic Groups & Events Coordinator to join their team and help create unforgettable events for their guests. If you thrive in a fast-paced environment, love engaging with clients, and have a strong eye for detail, we want to hear from you!

Key Responsibilities:

• Customer Journey Management: From the moment of contract, you’ll be the key point of contact, ensuring a smooth and exceptional customer experience.
• Site Inspections & Briefings: Conduct site inspections and communicate clearly with the sales team to ensure every detail is covered.
• Seamless Event Handover: Work closely with the Re-Active Sales Team to ensure all event details are accurately handed over, creating a seamless experience for the customer.
• Client Communication: Build and maintain strong relationships with clients, providing regular updates and proactive communication throughout the event planning process.
• Cross-Department Coordination: Collaborate with hotel departments to ensure all agreed services are delivered, and exceed customer expectations whenever possible.
• Event Planning Support: Assist clients with menu planning, food and beverage coordination, room set-ups, décor, entertainment, and more, working with external vendors as needed.
• Contract Management: Confirm event details and negotiate pricing for food, beverages, and hotel services within the approved guidelines.
• Event Execution: Ensure that all event logistics run smoothly from set-up to break-down, and that the client is delighted with every aspect of their event.
• Revenue and Reporting: Help achieve revenue targets through upselling and efficient coordination, and handle administrative tasks such as forecasts and feedback collection.

What We’re Looking For:

• Action-Oriented & Results-Driven: You take initiative and are committed to achieving outstanding results.
• People-Person: You build relationships easily and have an engaging personality that makes clients feel confident and excited about their events.
• Effective Communicator: You’re clear, concise, and able to communicate effectively with both clients and team members.
• Problem Solver: You can think on your feet and find solutions to any challenges that arise.
• Positive Attitude: You approach every task with enthusiasm and a can-do spirit.

Qualifications & Skills:

• Fluency in English & Italian is a must.
• MICE Expertise: Strong understanding of the MICE (Meetings, Incentives, Conferences, and Exhibitions) environment.
• Organizational Skills: Excellent ability to manage multiple events, clients, and logistics efficiently.

What You Bring:

• Education & Experience: A minimum of 2 years in a similar role at a property with substantial rooms and meeting spaces.
• Team Player: You’ve demonstrated your ability to collaborate with colleagues and always put guests first.
• Event Experience: You’ve handled everything from room blocks to VIP services, and are comfortable working with all event types.

What You’ll Gain:

• A chance to work in a prestigious, international company.
• The opportunity to shape and execute the company’s sales strategy.
• The ability to build valuable relationships within the industry and grow your professional network.
• A role that challenges you to achieve excellence, with opportunities for career growth.