Hospitality Talents,, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.

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Hospitality Talents,, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.

As Customer Experience Manager, you’ll be at the heart of shaping exceptional onboard experiences for our travelers. This isn’t your typical 9-to-5 job—you’ll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer satisfaction, and fostering a strong team culture.

Key Responsibilities:

  • Lead and inspire the Onboard Services team across multiple locations, driving outstanding customer service and operational excellence.
  • Analyze customer feedback and implement action plans to enhance the traveler experience in real-time.
  • Develop and support your team, ensuring everyone grows and thrives in their roles, no matter where they are.
  • Foster a positive, supportive culture and engage with stakeholders across borders to achieve key performance indicators.
  • Promote safe practices and minimize risks to ensure a secure environment for all, wherever you go.
  • Fluent in Dutch and English; French is a plus.
  • Proficient in using computer systems and software.
  • At least 3 years of experience managing a team of managers.
  • Proven ability to embed and drive a customer-focused service culture.
  • Experience in the catering, service, or travel industry.
  • Strong analytical skills and the ability to engage confidently with all levels of the company.
  • Thrive in a dynamic environment, comfortable with frequent travel and changing priorities.
  • A competitive pay package, discussed during the interview.
  • 36 hours per week + extra days off and other benefits
  • The opportunity to work in a dynamic, international environment with frequent travel.
  • A role where you can truly make a difference in the customer experience across multiple cities.

Apply Now

Permanent contract

About us

Hospitality Talents is a specialised hospitality recruitment agency dedicated to finding and recruiting the best candidates on the market. We are committed to recruiting qualified and experienced professionals to fill vacancies in your hotel or restaurant. Our main mission is to meet the needs of hoteliers and restaurateurs by selecting competent candidates who meet their expectations. Hospitality Talents also offers recruitment consultancy services to help hospitality professionals develop their careers and find employment opportunities in other related sectors, such as tourism, events and agro-food ...